1. What decoration methods are currently available for my products?
Our current selection of products can be decorated by DTG (Direct to Garment Printing), Embroidery and dye sublimation (Flat and 3D).
1. What brands and products do you carry?
We offer over 350 different products ranging from printed t-shirts and hoodies to embroidered snap back hats and aprons. In addition, we offer Hi-Res HD photography to be printed on some of our merchandise. We carry over 50 quality brands such as Gildan, Next-Level, Hanes, Port & Co., Nike and Adidas just to name a few.
2. What other products are you going to make available in the near future?
We will be introducing all-over printed phone cases, mugs, hair brushes, retractable dog leashes, glass-ware, stickers and much more.
3. Can I use my own mock-ups?
Yes. You can contact us through e-mail firstname.lastname@example.org and send us your mock-ups, we’ll create your own products. However, there’s a small fee applied. Contact us for more details.
4. Where can I find size charts and pricing?
Size charts are located in the product description that can be seen first in the review and export page. The base cost of the product is listed on the product catalog as well as the review and export page.
5. Are there extra charges for plus sizes?
It is industry standard that plus sizes always have an up-charge, as they do for us from our vendor. Larger sizes require more fabric which in turn makes the price higher. In general, the up-charges are one of the following: For items with 6XL sizing, like the $6 t-shirt – 2XL/3XL is $2 more, 4 XL $4 more and 5XL/6XL is $5 more For items with 5XL sizing – 2XL is $2 more, 3XL $3 more, 4XL $4 more, 5XL $5 more For items with 4XL sizing – 2XL is $2 more, 3XL $3 more, 4XL $4 more.
1. How is shipping determined and what does it cost?
We charge $3.99 for the first item+ $1.50 per each additional product added to that order shipped domestic and $7.50 for the first item + $5.95 per each additional product to the rest of the world.
2. Who pays the customs duties & taxes?
International shipments may incur customs fees depending on the country and their regulations. Any customs fees are to be paid to the appropriate customs agency by the customer.
3. How long does it take for buyers to receive their merchandise?
On average, merchandise is produced and shipped from our facility 3-5 business days after purchase, or maybe less. Standard shipping/transit times apply (2-7 days for domestic and 4-15 days for international).
4. How can I check the status of an order?
We rely on a global network of shipping partners (UPS, FedEx, DHL) as well as local postal services (USPS) to get your order to your doorstep as soon as possible.
You can go to Track Your Orders page and enter your Order ID and e-mail used for purchase then click “Track” to see the tracking information.
5. What is the return address listed on the packing slip? Where will the package be sent?
Be aware that the return address listed on the shipping label is for our production facility, MyLocker.net (DBA CustomCat) but your store name will be listed as the sender. We’ll notify you in the case of a return and decide the best way to move forward.
6. What is your replacement/return policy?
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.